Privacy

Summary

We keep data collection to a minimum. Formo Support processes site and conversation data needed to run the chatbot; AI keys are encrypted at rest and never sent to the browser.

What we collect on the website

• Contact form. Name, email, topic and message so we can reply. We use Resend to deliver mail.
• Checkout. Payments and delivery email are handled by our merchant of record (Lemon Squeezy). Their privacy policy applies to payment data.
• Analytics. Privacy-friendly analytics (for example Plausible and Vercel Analytics) may record page views without advertising cookies. We do not sell analytics data.

What Formo Support processes

• Conversation messages, usage counters and escalation data for licensed sites.
• Encrypted AI provider credentials you save (never returned to the client).
• Optional Shopify tokens you connect for order lookups (read-only scopes).

Cookies

We aim not to require a cookie consent banner for core site use. If a provider sets essential cookies for security or payment, that is limited to what is needed to operate the service.

How long we keep contact messages

Contact form messages are kept only as long as needed to answer you and maintain ordinary business records, then deleted or archived under our retention practice.

Your rights

Depending on where you live, you may have rights to access, correct or delete personal data we hold about you. Email hello@formoautomations.com and we will respond within a reasonable time.

Third parties

Checkout (Lemon Squeezy), email (Resend) and AI providers you connect each process data under their own terms when you send them data.

Contact

Privacy questions: hello@formoautomations.com.